Privacy Policy
Effective date: Oct 12, 2022
Hawaiian Organic Noni, LLC dba Real Noni and is referred to herein as Real Noni ("us," "we," or "our") offers and maintains the website(s) located at www.realnoni.com, including all subdomains and subparts, as well as our social media accounts on Facebook, Instagram, and other platforms (collectively, the “Site”). When you visit the Site, you may choose to provide us with personal data that identifies you. This Privacy Policy explains how we process and use your personal data, and it applies regardless of how you access the Site.
Please take time to read this Privacy Policy carefully. Please also review our Terms of Use.
How We Protect Your Information
This Privacy Policy describes how realnoni.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify, PayPal and Klaviyo.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
Order information
Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, PayPal, Google Analytics and Klaviyo.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number. We refer to this information as “Order Information”.
Customer support information
Purpose of collection: to provide customer support.
Source of collection: collected from you when you email us or use our contact form on our Site.
Disclosure for a business purpose: we do not share this information. All customer support is provided by us.
Personal Information collected: name, billing address, shipping address, email address, phone number and content of your email messages to us.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information, Order Information and Customer Support Information.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We may share personal information with certain third parties that perform services on our behalf. The services provided may include: operating the website, hosting the website, providing the products and services you request, authorization and processing of your payments, product fulfillment, fraud protection and credit risk reduction, serving certain advertisements to you, marketing and promotional material distribution (including direct mail marketing), promotions fulfillment and website evaluation.
We may also share personal information with third party marketing partners for commercial purposes.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
PINTEREST - http://help.pinterest.com/en/articles/personalization-and-data
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Do not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
*Your consent;
*The performance of the contract between you and the Site;
*For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
*Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
*Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your Rights
GDPR
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at aloha@realnoni.com.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
Name | Function | Duration |
---|---|---|
_ab | Used in connection with access to admin. | 2y |
_secure_session_id | Used in connection with navigation through a storefront. | 24h |
_shopify_country | Used in connection with checkout. | session |
_shopify_m | Used for managing customer privacy settings. | 1y |
_shopify_tm | Used for managing customer privacy settings. | 30min |
_shopify_tw | Used for managing customer privacy settings. | 2w |
_storefront_u | Used to facilitate updating customer account information. | 1min |
_tracking_consent | Tracking preferences. | 1y |
c | Used in connection with checkout. | 1y |
cart | Used in connection with shopping cart. | 2w |
cart_currency | Used in connection with shopping cart. | 2w |
cart_sig | Used in connection with checkout. | 2w |
cart_ts | Used in connection with checkout. | 2w |
cart_ver | Used in connection with shopping cart. | 2w |
checkout | Used in connection with checkout. | 4w |
checkout_token | Used in connection with checkout. | 1y |
dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
keep_alive | Used in connection with buyer localization. | 2w |
master_device_id | Used in connection with merchant login. | 2y |
previous_step | Used in connection with checkout. | 1y |
remember_me | Used in connection with checkout. | 1y |
secure_customer_sig | Used in connection with customer login. | 20y |
shopify_pay | Used in connection with checkout. | 1y |
shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
storefront_digest | Used in connection with customer login. | 2y |
tracked_start_checkout | Used in connection with checkout. | 1y |
checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
Name | Function | Duration |
---|---|---|
_landing_page | Track landing pages. | 2w |
_orig_referrer | Track landing pages. | 2w |
_s | Shopify analytics. | 30min |
_shopify_d | Shopify analytics. | session |
_shopify_s | Shopify analytics. | 30min |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
_shopify_y | Shopify analytics. | 1y |
_y | Shopify analytics. | 1y |
_shopify_evids | Shopify analytics. | session |
_shopify_ga | Shopify and Google Analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Opt Out
You may unsubscribe to our email communications. To unsubscribe, you can use the unsubscribe link found at the bottom of the email to op out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non-promotional communications regarding Real Noni and our Services and you will not be able to opt out of these communications (e.g., communications regarding our updated to our Terms or this Privacy Policy).
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at aloha@realnoni.com or by mail using the details provided below:
Hawaiian Organic Noni, LLC dba Real Noni P.O. Box 267, Anahola HI 96703, United States